City Girl Mink Lashes

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your shiraya cosmetics purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within 30 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• Please note on the front side of your packing slip the reason for your return.

• Please mail your shiraya cosmetics return to:

            Shiraya cosmetics

            Attn: Returns Dept

            410 east lee st

            Pensacola, FL 32503

 

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

 

Please contact shiraya cosmetics with any questions by email at shiraya286@gmail.com or by phone at 1-850-495-0026

(M-F 9AM-6PM EST)

 

Please Note:  Empty containers cannot be accepted for refund.

All orders are shipped within 5-10 business days, in the order they are received. Orders are not shipped on weekends or holidays.

There's a $5.00 shipping fee added to each order. Most orders are shipped USPS depending on the size of order.